How to Make Vision Stick

I once heard a story about a distracted man who was walking along the road when he fell into a deep and dark hole. Over and over he tried to get out, but he couldn’t. So he cried out: “Help! I’m stuck in a dark hole and can’t get out!” A doctor, who was passing […]

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One Smelly Rat Can Kill Trust In Your Organization

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Last year, while working in Miami, Florida, eight business colleagues and I decided to check out a posh restaurant after a client recommended it. When we arrived, we were immediately impressed with the ambiance and the friendly service. This is going to be fun, I thought. After a few minutes chatting and looking over the […]

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Why and How Leaders Communicate Integrity

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At some point a newcomer to your team has asked this question about you: “What’s she like?” Often the answer takes one of two extremes: An enthusiastic “She’s all-right!” or a shake of the head back and forth because it perfectly expresses what words can’t. Avoid the head-shake by developing and maintaining a life of […]

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How First Impressions Recolor Your Brand’s Story

Personal brands. Corporate brands. Non-profit brands. What do they all have in common? They make a promise. It doesn’t matter whether that brand represents a church, a school, or a fortune 500 organization. Consider Starbucks. Whether you enter one in San Diego or San Francisco… whether you find one in a hotel lobby or a […]

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