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One Smelly Rat Can Kill Trust In Your Organization

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Last year, while working in Miami, Florida, eight business colleagues and I decided to check out a posh restaurant after a client recommended it. When we arrived, we were immediately impressed with the ambiance and the friendly service. This is going to be fun, I thought. After a few minutes chatting and looking over the […]

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Why and How Leaders Communicate Integrity

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At some point a newcomer to your team has asked this question about you: “What’s she like?” Often the answer takes one of two extremes: An enthusiastic “She’s all-right!” or a shake of the head back and forth because it perfectly expresses what words can’t. Avoid the head-shake by developing and maintaining a life of […]

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4 Ways to Show Your Team You Care

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Shaky employee morale is a sore spot at every level of the organization. It happens at the top as much as within the team. “I’m tired of my team’s level of effort and their attitude… They just don’t care,” shared a frustrated manager. “What exactly gives you the impression your team doesn’t care?” I ask. […]

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How to Inspire Trust with a See-Through Story

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“It”s a matter of time before everyone finds out I’m over my head… that I don’t really know what I’m doing!” Sounds familiar? The first time those words spilled out of my mouth, my mentor was in the room. With a single sentence, I was about to destroy her confidence that I could teach writing […]

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How First Impressions Recolor Your Brand’s Story

Personal brands. Corporate brands. Non-profit brands. What do they all have in common? They make a promise. It doesn’t matter whether that brand represents a church, a school, or a fortune 500 organization. Consider Starbucks. Whether you enter one in San Diego or San Francisco… whether you find one in a hotel lobby or a […]

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Communicating Courage: How Can Leaders Move Teams Forward

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When working with stuck leaders who can’t seem to move their teams forward during seasons of change, the first thing I do is interview their team members. Their reactions tell a story: “His open door policy is meaningless.  He overreacts every time we make a suggestion.  We realize that not all ideas will always stick, […]

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Seven Stories Leaders Must Learn to Tell Well

“I became a teacher at the age of six…” and so begins the story I told and retold as I applied for college scholarships and grants. One single story paid my college tuition. One single story graduated me debt free. So before it was popular to talk about the role of storytelling in business, I […]

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25 Quotes to Inspire Superb Communication

Good communicators are always on a journey to become SUPERB… Intuitively, they are constantly improving on the six secrets.   Here are 25 nuggets of wisom from notable communicators who inspire superb communication.  Pin away. Plato George Bernard Shaw Emily Dickinson Benjamin Franklin Thomas Edison Margaret Thatcher Nancy Willard Ruth Gordon Abraham Harold Maslow Anne Morrow […]

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SUPERB Writing Skills: Results One Sentence at a Time

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SUPERB WRITING SKILLS™ is a suite of custom training solutions to help the writing in your organization achieve the results you want.   How Can I Help You? Let’s start with a free consultation and see if your organization and SUPERB Communication are the perfect match. Call me directly at 619-672-3042 or fill out the […]

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Happy National Grammar Day

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May all you’re your communication arrive safely to it’s its intended destination today.

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Good communication is as stimulating as black coffee…

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“Good communication Is as STIMULATING as black coffee…and just as hard to sleep after” -Anne Morrow Lindbergh

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One BIG Reason Why Communication Fails

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“Emptiness which is conceptually liable to be mistaken for sheer nothingness is in fact the reservoir of infinite possibilities.”   –Daisetz Suzuki What do these have in common: the average PowerPoint presentation… social media… ineffective marketing campaigns… lack of creativity…  most meetings… most conversations? Lack of empty space. Garr Reynolds, author of Presentation Zen: Simple Ideas […]

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Spotting Opportunities for an Effective Change Management Process

Whether your company is moving to cloud computing or adopting a new phone system, change is rarely a total surprise to the team. Rumors have a way of traveling from the board room to the lunch room faster than you can spell “change.”

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Quote: Brian Tracy on Communication

“Communication is a skill that you can learn. It’s like riding a bicycle or typing. If you’re willing to work at it, you can rapidly improve the quality of every part of your life.”                                           […]

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